Channel Dynamics
Marketing directors
UX · Service design · Conversion
We help you build digital products and services that users want to engage with
Tired of under-achieving in digital? Channel Dynamics uses human psychology, technology and design to reliably grow your business. We have been doing it for leading brands for more than 25 years.
53%uplift in First Rate’s purchase journey
47%uplift in Post Office application journeys
38%more website bookings for CIPFA
33%more membership sign-ups at the MDU
Who we work with
Here’s how we help
Whatever your role, the goal is the same: digital experiences that customers understand, trust and buy from.
Our customers
Trusted by some of the UK’s best-known brands
Case studies
Measurable results for real businesses
A selection of projects where user-centred design delivered a clear return on investment.
47%
Post Office
uplift in optimised application journeys
38%
CIPFA
improvement in website bookings
19%
The Royal British Legion
more donations through the website
53%
First Rate
improvement in the foreign exchange purchase journey
33%
The Medical Defence Union
increase in membership sign-ups
14%
BetVictor
improvement in new player sign-ups
Testimonials
What our clients are saying
I brought Channel Dynamics into the business to help drive forward a more user centric approach to our digital development. They rapidly gathered top level requirements, personas, built wireframes and tested them with our target audience. The team were responsive to our business needs.
Richard CookOperations Director, Centaur Media
Working with CD has allowed us to gain a real insight into users’ requirements and ensure that all future digital developments put the user experience at the forefront of the Post Office proposition. They are a pleasure to work with and we’ll continue to work with them going forward.
Richard AbbottSenior Manager Digital, Post Office
The Channel Dynamics process has been an invaluable experience. We moved from idea to user tested interactive prototypes in a couple of weeks. The IT team were able to build the final proposition with the confidence that it would be right for users and we launched exactly to plan.
Sue MarshHead of Marketing Channels, First Rate
Insight
From the blog
Articles on user experience, service design, user research and conversion.
16 January 2019
Recommendations Will Help You Sell More Products
If you’re offering products or services on your website, there is an easy way to boost sales. Provide recommendations on which product to…
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5 December 2018
Get More Clicks with Calls to Action
What is a Call to Action? A call to action is a link leading to your landing page that tells users what you’re offering. Calls to action…
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18 October 2018
Voice Recognition and UX
For as long as we know it, computers have been an important part of our lives. And all that time we´ve been interacting with them one way…
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10 July 2018
Trust Badges can Increase Your Conversion Rate
There is a simple way to increase conversion on any website selling products or services. Use trust badges. A study conducted by Synovate…
Read articleReady to grow your business?
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