Channel DynamicsPublic sector & GDS
Discovery, alpha and beta work to the Service Standard, with assessments passed for DWP and MHCLG.
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Services
Four connected practices: AI and innovation, service design, research and insight, and training and advisory. Use one, or let us take a problem from discovery to a working prototype.
AI & innovation
Find where AI genuinely helps, design it responsibly, and prove it with a working proof of concept in days rather than months.
- AI readiness health check
- AI opportunity discovery
- Rapid AI proof of concept
- Conversational & agent design
- AI-enabled research operations
- Responsible AI for services
Service design
Map the as-is, design the to-be and blueprint the whole service, front stage and back stage, so every team builds the same thing.
- Service blueprinting
- Customer journey mapping
- Customer persona development
- Information architecture
- Wireframing
- User interface design
Research & insight
Usability testing, discovery research, expert reviews and analytics that replace opinion with evidence.
- Discovery research
- Usability testing
- Expert usability review
- Card sorting
- Analytics health check
- A/B & multivariate testing
Training & advisory
CPD-certified training, fractional leadership and board-level advice on AI, digital transformation and customer experience.
Explore training & advisorySectors and specialisms
Some of the organisations we have worked with
Not sure where to start?
Tell us the problem and we will suggest the smallest piece of work that answers it.